Frequently
Asked Questions

We’ve got answers

  • 
Simply Social is based out of Catalina and services surrounding areas including Saddlebrook, Oro Valley, Marana, Catalina Foothills, and Tucson.


  • Yes! Simply Social has an order minimum of $200 for delivery and installation orders. Anything less can be fully constructed and available for pick up. ( See Grab & Go’s)


  • If your order has met the required minimum of $200, it would be our pleasure to deliver and install our creation for you! Delivery times are scheduled based on your event start time and venue availability.

  • Our custom balloon décor pricing varies based on the type of design, complexity, length, volume, and delivery & installation costs. All of our garlands are priced per foot (not liner feet) so having measurements of the space where you would like your balloons to go will help give you a general idea of cost.

    Delivery Fee:

    We calculate delivery & installation fees on top of your order. The delivery fee is calculated based on the distance from the zipcode 85739 to your event location.

    Installation Fee:

    Our installation fee is 20% of your balloon order subtotal.

  • Our custom creations take lots of time to design and execute so the sooner you can book the better! We strongly suggest booking at least two weeks in advance to avoid disappointment when we’re already booked or don’t have the materials your vision requires. If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $100 deposit. Then we can sort out the details later!


  • We have been toying with the idea of offering DIY kits, but do not currently offer them. If a DIY kit is something that may interest you in the future, let us know. In the meantime, for locals, we recommend our Grab & Go garlands!


  • The time it takes to install our balloon décor varies and is based on the scale of the design. Majority of our inflating is done ahead of time so that we can try to keep it to under an 1 1/2 hours whenever possible.

  • We only work with the highest quality latex and foil mylar balloons on the market. Our natural rubber latex balloons are 100% biodegradable. We also advocate smart balloon practices; keep balloons secure and weighted, do not release in the air, and properly dispose of balloons once they are popped or deflated.

  • Our Grab & Go Garlands are the perfect budget-friendly alternative that still packs a big POP! Grab & Go garlands are made fully constructed by us and then are picked up, hung, and styled by you. Easy to follow hanging instructions and hanging materials included. (4ft-8ft)


  • Grab & Go Garlands are available for pick up at our office in Catalina. Pickup windows are Monday- Friday (9-11 AM or 3-4 PM). We recommend picking up your garland within 3 days of your event date.


  • We always look first to existing anchor points when hanging our garlands. In the case that no existing anchors are present, we use removable 3M command hooks. We also offer free-standing backdrop frames to enhance any design and also eliminate the need to attach anything to a wall. These are available with Custom Installation orders and require an additional prop rental fee. We’ll pick them up within 3 days of your event.

  • Simply Social uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup.

    That being said, indoor balloon garlands could last up to a month or more (no guarantees) if kept away from direct heat and sunlight.

  • We will certainly try our best! Last-minute orders are only accepted based on our availability and may be limited to only the balloons we have in stock. The order total for last-minute bookings will be due upfront and may be subject to a rush booking fee.

  • For Custom Installation Orders:

    If you need to reschedule your booking, you must do so at least one week prior to your event date and I would be happy to apply your deposit to a future booking. Cancellations less than one week from your event are no longer eligible to be rescheduled. Deposits are non-refundable.

    Grab & Go Orders:

    If you need to reschedule your booking, you must do so at least one week prior to your pickup date.